Join Our Team as a Customer Support Assistant – Deliver Exceptional Service and Grow Your Career
Company overview
At BodygraphChart.com, we help Human Design and Astrology experts build and grow their businesses.
Our Values
These values encapsulate our dedication to results, integrity, responsibility, and transparency, guiding us as we work together to achieve our goals.
Shoot for the Moon
Persistently strive to be the best in the world. Look for new ways to improve and grow.
Always push Forward
We keep trying to do better and go further. Big goals don’t scare us – we’re always ready for a new challenge.
Deliver on Promises
We honor our commitments and respect deadlines, fostering trust through timely actions and reliable outcomes.
Pursue Excellence
We are committed to delivering products of the highest quality, driven by a passion for excellence that permeates every aspect of our work.
Transparent Collaboration
We communicate openly, valuing honesty in all interactions to nurture a culture of trust and teamwork.
Embrace Professionalism
We approach challenges with maturity, embodying professionalism and adult responsibility in all endeavors.
About Us
We’re looking for a dedicated and proactive Customer Support Assistant to join our growing team. Our company thrives on delivering exceptional service and creating lasting relationships with our clients. We believe in finding solutions, not just identifying problems, and we’re looking for someone who shares this mindset.
Key Responsibilities
- Customer Interaction: Respond promptly to customer inquiries via live chat, email, and other communication channels. Assist customers in resolving issues, ensuring a positive experience every time.
- Ticket Management: Create and manage support tickets using Trello, ensuring that all issues are clearly documented and escalated to the development team as needed.
- Client Onboarding: Participate in client onboarding meetings, providing support and guidance to ensure a smooth transition.
- Team Collaboration: Attend company meetings, contributing insights and staying informed on company-wide initiatives.
- Solution-Oriented Mindset: Don’t just share problems—bring solutions to the table. We value proactive team members who are always looking to improve processes and outcomes.
- Exemplary Work Standards: Maintain a high standard of work, setting an example for your colleagues. Your attention to detail and commitment to quality should inspire others.
- Continuous Growth: Show a strong desire to grow within the company, taking on new challenges and opportunities as they arise.
Essential Skills and Qualifications
- Fluent English: Perfect command of English, both written and spoken, is a must.
- MS Office Expertise: Excellent knowledge of Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
- HTML & CSS: Solid understanding of HTML and CSS, with the ability to assist with basic coding tasks as needed.
- Platform Proficiency: Familiarity with popular platforms such as WordPress, WIX, Kajabi, and newsletter platforms. You should be comfortable navigating these systems and providing support to clients using them.
- Customer Service Experience: Previous experience in a customer support role is highly desirable.
- Technical Proficiency: Comfortable using and learning new software tools, particularly for managing customer inquiries and support tickets.
- Communication Skills: Strong interpersonal skills with the ability to communicate effectively with clients and team members.
- Proactive Attitude: A self-starter who can anticipate needs and take initiative to address them.
- Team Player: Willingness to collaborate with others and support the team’s success.
What We Offer
- Opportunities for professional growth and development.
- The chance to make a significant impact within a growing company.
- A supportive and dynamic work environment.
If you’re passionate about helping others and eager to grow within a company that values quality and initiative, we’d love to hear from you.